When you contact us, we may collect the information you choose to provide, including:

• Your name.

• Your email address.

• Your phone number.

• Information necessary to understand your project.

• Documents and other information you attach to your inquiry.

Depending on the tools used on our website and the choices you make, we may also collect certain technical data, such as your IP address, the type of device and browser you use, and information about your browsing activity.

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We limit the collection of personal information to what is necessary for the purposes described in this Privacy Policy. We encourage you not to submit sensitive information or confidential documents that are not necessary to process your inquiry.

We use your personal information to:

• Respond to your inquiries.

• Understand and assess your project.

• Prepare a service proposal when requested.

• Follow up on an inquiry or ongoing project.

• Operate, secure, and improve our website.

• Analyze website traffic, depending on the tools used and applicable consent preferences.

• Meet our legal and professional obligations.

If we wish to use your information for another purpose, we will inform you and obtain your consent where required.

We do not sell your personal information.

We may share the information necessary with service providers who help us operate our website and manage our communications, including:

• Website hosting and maintenance.

• Processing and managing inquiries submitted through forms.

• Email and messaging services.

These providers are granted access only to the information necessary to perform their services and are subject to applicable contractual and data protection safeguards.

We may also disclose certain information when required or permitted by law.

Some of our service providers may process or store personal information outside Quebec. In such cases, this information may be subject to the laws of the jurisdiction in which it is processed or stored.

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Before entrusting personal information to a service provider outside Quebec, we conduct a privacy impact assessment and implement the required safeguards and contractual agreements.

We retain your personal information only for as long as necessary to respond to your inquiry, fulfill a service engagement, or meet our legal and professional obligations.

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Retention periods vary depending on factors such as the nature of the information, the existence of a contractual relationship, and applicable legal requirements. You may contact us for further details about how long we retain your personal information.

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Access to personal information is restricted to individuals who require it in the course of their duties, as well as authorized service providers, to the extent necessary for them to perform their services.

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We implement reasonable security measures appropriate to the sensitivity of the information to minimize the risks of loss, unauthorized access, use, or disclosure.

When personal information is no longer necessary and its retention is no longer required, we securely destroy or anonymize it in accordance with applicable requirements.

Our website is hosted on the Wix platform and uses cookies, which are small files stored on your device that are necessary for the website's operation and security.

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We do not use advertising cookies or non-essential analytics cookies.

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You can configure your browser to block or delete cookies. However, blocking certain essential cookies may affect the functionality of the website.

Subject to the conditions and exceptions provided by law, you may:

• Request access to the personal information we hold about you.

• Request the correction of inaccurate, incomplete, or ambiguous information.

• Withdraw your consent to the use or disclosure of your personal information.

Withdrawing your consent may limit our ability to respond to your inquiry or provide certain services. However, it does not require us to delete information that must be retained to meet our legal obligations.

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To exercise your rights, please contact our Privacy Officer using the contact information provided below. We may need to verify your identity before processing your request. We will respond within the time limits prescribed by law.

You may direct any questions, requests, or complaints regarding your personal information to:

Privacy Officer
Daniela Pinto
info@dzzlng.com

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To submit a complaint, please describe the situation and provide the information necessary for its review, without including any unnecessary sensitive data.

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We will handle your complaint confidentially, restrict access to those involved in its review, and inform you of any actions taken in response.

We may update this Privacy Policy to reflect changes in our practices, services, or legal obligations.

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Whenever changes are made, we will post a notice on our website and update the date displayed at the beginning of this policy.